We have a 2 week return policy, which means you have 14 days after receiving your item to request a return.

If you wish to return your order it may be subject to a restocking fee which varies according to items and shipping requests. Restocking fees cover any shipping costs, repackaging fees, credit card fees and Shopify fees that may have been acquired during the original purchase.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hayley@anisedesigns.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hayley@anisedesigns.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Damages and Lost Packages

• Customer is responsible for purchasing shipping insurance in order to avoid loss of funds or products in the event that a package is damaged, lost, or stolen. Shipping insurance is highly encouraged and can be purchased at check out for an additional fee.
• Anise Designs is not responsible for any damages that may occur in transit. We will always do our best to ensure your order is packaged safely and securely. However, we can not control how packages are cared for once they have been shipped out.
• If your item has been damaged, lost, or stolen you may Contact us directly. We will work with you on this issue to see if your item can be replaced.
• For Damaged Items: Please provide picture proof if possible within 48 hours of receiving your product.
• For Lost/Stolen Items: If your item has been marked as delivered but has not shown up, please contact your local USPS store first. There have been instances where tracking codes indicate an item as delivered when it has not been. When this happens, packages are usually delivered within the next day or two. If after 3 days your package has still not arrived, file a complaint with your local post office and see if they can give you the name of who was delivering your package that day. Once you have gone through these steps, please forward us any information you have on the case; such as tracking number, tracking info, email to/from your local post office, postal worker name, claim ID etc. We will work with you to find your package, or replace it when necessary.

Please note: Only prints and merchandise can be replaced. If a limited edition print has sold out, then we cannot re-print more. Original artworks are one of a kind and cannot be returned nor replaced.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as gift cards, sale items, original art, commissioned pieces, or digital downloads. Please get in touch if you have questions or concerns about your specific item.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Refunds will only be issued after the order has been returned to our packaging department. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. If your return was subject to a restocking fee it will be deducted from your refund prior to being credited back to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.